Different quality assurance standards
As a consumer, the reporter visited a number of overall cabinet stores of various brands. Each brand's warranty period for products ranges from one year to five years. The quality assurance content also varies. The sales staff have different uniformity and content. The explanation is even more opinionated. For brands with a short warranty period, the salesperson claims that, based on experience, such a long period is sufficient. If there is a problem with the product, it will be found during the warranty period. It is not necessary if it is too long; for brands with a longer warranty period, sales Members said that this is because the brand strength, so dare to make such a long-term guarantee.
Cabinet problems in many markets, lack of unified standards for after-sales
Many problems with cabinet components
The overall cabinet is an integrated product composed of multiple processes and multiple accessories processing. The entire design, processing customization and installation require 35 to 60 days. The performance of the entire product depends not only on the quality of the product itself, but also on The installation process. Therefore, it is not difficult to understand that the after-sales situation is more complicated. Faced with many complex issues, if there is no good after-sale protection, consumer rights protection can be described as empty talk. After interviewing, the reporter summarized the problems that may occur in the overall cabinet as follows: Hinge: As a hardware accessory, the number of hinge switches is limited. Generally, the better quality is made of steel, and the poor quality hinge will be broken after a certain number of switches. In this way, the entire door panel has fallen off, and it needs to be re-punched and installed. In addition, some unqualified cabinet product door handles are also prone to loosening and falling off.
Countertop: The most common problem is cracking. The installation position of the sink, stove, etc. and the position of the pipeline avoidance need to be punched or slotted, so that the pressure resistance and bending resistance of the countertop are weakened. In addition, if the ground is uneven, uneven force on the table will also cause the table to crack.
Plate: The most prone problem is that the laminate is bent or deformed due to excessive force or moisture. The current mainstream thickness of the laminate is 16mm or 18mm. The width range that can be tolerated by the laminates with different thicknesses is required, too wide will cause waist collapse and deformation.
Industry views
In the face of the inconsistency of after-sales in the cabinet market, and the current state of the country and industry that do not have standard regulations, the industry also has different opinions, but it is generally believed that if the country or industry can introduce a unified standard, for the entire industry, enterprises themselves and consumers , Is a good thing.
Mandatory standards can regulate industries
Industry insiders believe that brand companies are doing long-term business. For the future development of the company, after-sales service is still more guaranteed. Some small enterprises produce for one or two years, and the after-sales problem can't cope with it, so they change the name and do it again. There is no guarantee for consumers' after-sales. At present, some decoration companies also have their own cabinets, which have different levels of quality and after-sales service, but even if the cabinet products are gone, consumers can still find the decoration company as the responsible person.
Regarding the current situation of cabinet after-sales, he pointed out that if the national standard is formulated clearly, it will play a regulatory role for the entire industry, and the impact on the enterprise can be divided into two: for some non-standard, unable to provide quality after-sales For small enterprises, the national mandatory standards will hit them and may be eliminated; for brand enterprises, this is a good thing, it can effectively regulate the industry market, and the enterprises themselves can thus provide better services. It will also enhance the competitiveness of its own brand.
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