The closure of Shunde Hezhong Yangsheng in Guangdong triggered a crisis in the furniture e-commerce business in Longjiang and Lecong. Recently, there have been the latest developments: Beijing Hezhong Yangsheng and Guangdong Hezhong Yangsheng, under the coordination of relevant departments of the Longjiang Town Government, finally Meet with logistics companies and e-commerce. But after two consecutive days of negotiation, Hezhong Yangsheng did not come up with an effective solution after all. Alibaba issued a statement saying that buyers who did not receive the goods as scheduled will receive a full refund and corresponding compensation.
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Two days of consultations have no results
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On the morning of December 28, more than 20 heads of furniture e-commerce and logistics companies gathered at the gate of the Longjiang town government, and the mediation room of the judicial building of the government building, Beijing Hezhong Yangsheng and Guangdong Hezhong Yangsheng The person in charge, under the coordination of the relevant departments of the Longjiang Town Government, negotiated to resolve the crisis caused by the 12.18 suspension of business. Logistics trunk companies that were in arrears of freight and furniture e-commerce companies whose goods were seized also sent representatives to attend.
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Zhao Ziyi, a legal representative of Beijing Hezhong Yangsheng, a shareholder and supervisor of Guangdong Hezhong Yangsheng, promised to solve the problem, but he did not propose a substantive solution. In a previous statement, he alleged that the legal person of Guangdong Hezhong Yangsheng on behalf of Qian Jiang secretly bankrupted the company and was denied by Qian Jiang. Qian Jiang believed that Beijing Hezhong Yangsheng took most of the profits, and the Guangdong company could only take To 10% of the logistics price difference, "Guangdong Hezhong Yangsheng has suffered a long-term loss, the longer the operating time, the more the loss," so he closed the warehouse and suspended delivery.
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According to the investigation, the e-commerce involved was all signed with Beijing Hezhong Yangsheng. Guangdong Hezhong Yangsheng was entrusted to take charge of the delivery and outsourcing business in Foshan. However, the complicated relationship between the two companies in Beijing and Guangdong in terms of equity and business cooperation, the negotiation continued until 10 o'clock that night, the two sides also failed to reach an effective plan to pay off the huge amounts owed to the logistics trunk line company. The person in charge of the logistics company and e-commerce present was once emotionally blocked by the exit of the meeting, and he was forbidden to leave.
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Ms. Lu, general manager of Guangdong Fuzhisheng Logistics, said: "Our logistics trunk line company delivers goods for Hezhong Yangsheng and owes more than three million freight charges to more than 20 companies of ours. We do n’t care what happens inside Hezhong Yangsheng. As long as we get our money, even if it is the written commitment of Beijing Hezhong Yangsheng, otherwise it will not be shipped. "
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E-commerce faces return or refund
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Mr. Wang, an e-commerce company, said: "Our goods were delivered to Hezhong Yangsheng, and the freight and installation fees were paid in cash. Now we must either return the goods or return the money, or quickly send the goods to the buyer. Seeing that New Year's Day is coming, buy Buying furniture at home is either moving to a new home or getting married. We have been forced to go back. "An e-commerce lady, Wu, was so excited that she wept on the spot. She had nearly 100,000 yuan of goods delivered by Hezhong Yangsheng. Detained in the logistics trunk company, customer service is constantly receiving refund requests from buyers.
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According to Ms. Lu, through a rough estimate of the goods currently being seized by logistics companies, the value of the goods seized by furniture e-commerce companies may exceed 10 million.
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Alibaba China issued a statement on December 29: No matter what happens, Tmall will do its utmost to protect consumers' rights and experience. According to Tmall rules, if consumers fail to receive the goods as scheduled, they will receive a full refund and corresponding compensation. (Editor: Peter)
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