? ? With the acceleration of furniture renewal speed, the city's furniture sales have entered a period of relatively rapid development, and various major furniture stores and major furniture brands have launched various promotional wars. However, at present, there is no unified "three guarantees" regulation in the furniture industry. Cases of consumer rights infringement have occurred from time to time, and it is very difficult to defend rights.
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? ? In September this year, consumer Mr. Feng bought a set of high-end sofas in a furniture store in our city. It cost more than 12,000 yuan. The merchant did not issue an invoice to Mr. Feng. Unexpectedly , there was an obvious crack in the sofa less than a week after I bought it home. The items promised by the merchant, including 3 seat cushions and 5 pillows, have never been delivered. Mr. Feng communicated with the merchant for the first time, but the merchant's attitude was tough and the request for return was rejected. According to Mr. Feng, the merchant said that the return can be done, but it cannot be refunded in full. You must pay them 2,000 yuan, which is used to receive Mr. Feng ’s service fee and goods transportation fee. The merchant also asked Mr. Feng to pay the cost of the seat cushion and pillow being made and the freight, otherwise no return will be made. After the media intervened, the merchant's attitude slightly eased, and the gift was quickly sent to Mr. Feng's house, but the return requested by Mr. Feng has been far away.
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? ? It is understood that there is currently no specific three guarantees regulations in the domestic furniture industry. Even the national mandatory standard "Consumer Use Instructions (Furniture)" only vaguely says "the quality assurance period is two years, and repairs and repairs are implemented. "Replacement and return" does not make detailed and specific provisions on the specific time limit, responsible persons, and operating regulations of the three guarantees. In the event of furniture consumption disputes, the Consumers Association mainly conducts mediation based on laws and regulations such as the Consumer Law and the Product Quality Law, as well as with reference to the Provisions on the Responsibility for the Repair and Replacement of Some Products and the written commitments of manufacturers and distributors. However, the commitments of various furniture companies vary, and there are often problems of high cost and disagreement between the two parties in product quality appraisal, and there are many obstacles to solving consumer disputes.
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? ? The industry and commerce department reminds consumers that when signing a furniture purchase agreement, they should carefully read the terms, product quality, after-sales service, and liability for breach of contract. Try to agree in writing, and pay attention to check the various contents of the furniture, such as model, style, Materials, etc. The merchant ’s custom clauses must not be taken lightly, and some merchants should be prevented from making some “overlord clauses†that are not conducive to consumers. At the same time, we must pay attention to keep all invoices, receipts, warranty cards and related promotional materials, in order to promptly complain or appeal to the relevant departments when there is a problem with the furniture. (Editor: Peter)
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