Ms. Liu, who lives in Changjiang Village, Nanping, Chongqing, ordered a batch of furniture such as wardrobes, TV cabinets, beds, and bedside cabinets at a furniture store in Nan'an in June, with a total price of 2,590 yuan. The two parties agreed on the ordering contract: the main materials are rubber wood (solid wood), spray paint (no grainy paper is allowed), the color of the complete set of furniture should be consistent, and the size should be based on field measurement.
In early August, the supplier delivered the completed furniture to Ms. Liu ’s house. Ms. Liu inspected and found that the furniture had serious quality problems: first, the manufacturer replaced the spray paint with the skin; second, the width of the wardrobe was thinned from 2970mm to 2570mm ; Third, the process is rough. Ms. Liu was very angry and thought that this was a fraud of consumers. She demanded double compensation from the supplier, but the other party refused.
After receiving the complaint from Ms. Liu, the Nan'an District Consumer Council immediately went to her home to investigate the situation and confirmed the facts reported by consumers. On August 29, the Consumer Council summoned the parties to mediate. According to the relevant definition of "fraudulent consumer behavior", the staff believed that the supplier had intentionally "doped fakes" and "underweight" and was a fraudulent consumer. the behavior of. Under the persuasive education and mediation of the staff, the two parties finally reached an agreement that "the supplier refunded the consumer's purchase of furniture for 25,900 yuan and compensated 18,000 yuan", which put an end to the consumer dispute.
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