First, the quality is determined by the customer,
The product is in the hands of the customer, no matter how luxurious the equipment is advertised, how excellent the performance is, and how beautiful the appearance is, but it is not what the customer needs, and the result is to eliminate one way. Therefore, the manufacturer's position and concept: replace "best quality" with "optimal quality"; and "optimal quality" is to make customers feel "the most satisfactory quality."
1. Meet the needs of customers:
Meet the specific specifications of
Good function
Easy to use
Exquisite appearance
2. Protecting customers' future needs:
Durable, not easy to malfunction
Safe and reliable
External environment affects small
thoughtful for customers
Second, quality is not to increase costs, but to reduce costs.
When people talk about quality, the first thing that comes to mind is the increase in cost. This is a misconception of quality: improving quality means increasing costs.
Why? The reasons are as follows:
For the manufacturing industry, the rate of non-performing will fall and the cost will fall:
No need to spend the cost of testing and correcting defective products;
No defective products, saving material replacement, machine adjustment costs;
More production opportunities due to the reduction of defective products;
In the case of a reduction in the rate of non-performing, the continuous production capacity of production can be improved.
Third, quality management
Quality management is to minimize the instability of product quality, or even eliminate it. Quality management is all the activities that managers perform in order to achieve the goals of the department.
1. To unstable product quality,
The factors of instability are: people, equipment, materials, methods, environment, etc.
2. Emphasis on quality management foundation
Standardization: Standardization is an indispensable criterion for managing unstable quality, and the “buster†made by barbarism. (unified, generalized, serialized, and simplified)
Informatization: Data can be said to be the most effective way to manage sporadic instability. The so-called data is to try to represent things numerically.
Quality Education: Continuously improving employee quality awareness is the eternal theme of the company, allowing employees to do the right thing for the first time.
Quality cost analysis: prevention costs, identification costs, failure costs.
Quality defect analysis: minor defects, general defects, serious defects, fatal defects, and severity of product quality defects.
Equipment management: equipment optimization, equipment maintenance.
4. “Three †and “Three Inspectionsâ€
“Three â€:
Require employees to operate according to the process, according to the drawings, according to the standard (pre-employment training and on-site guidance);
Inspectors are required to inspect according to the process, according to the drawings and according to the standards;
The technical department is required to prepare the process, draw drawings, and develop standards.
"Three inspections":
Employees self-inspection
Tour inspection
Mutual inspection between employees.
Five, quality three major control
1. Feed control and inventory quality management
The 5R principle of feed control, the 5R principle refers to the timely, appropriate, appropriate, appropriate, and appropriate procurement of materials. By implementing 5R, it is possible to ensure that the demand, cost, quality and other aspects of the material supply requirements.
Right Time, when needed, supply materials in a timely manner, and continue to feed.
Appropriate Right Quality, purchased materials and materials from warehouses, the quality meets the standards.
Right amount, the quantity of purchase and stock control are appropriate, to prevent the material and excessive use of funds to obtain the required materials at a reasonable cost.
Right price, get the materials you need at a reasonable cost.
Right place, from the nearest or most convenient supply, to ensure that you can feed at any time.
2. Process Control and SPC - Statistical Process Control
Process quality management plan for the development of
Equipment inspection and instrument verification
The first article to check
The operator independently checks the
Process patrol inspection
Quality abnormal treatment
Inspection record
Bad statistical analysis
Defective product segmentation and labeling
Control chart application
Application of limit samples
Implementation of Kanban Management
3. Terminal Control and Customer Satisfaction
The determination and commitment of the top executives
Let customers always "loyal to us"
Strive for quality-demanding customers
"one-vote veto system" for all employees.
Establish a corporate environment that employees are satisfied with.
attention to education and training.
Establishing a good environmental quality
Always cultivate the supplier concept.
Sixth, quality management and all staff improve
1. 6S management and quality
The 6S activity originated in Japan. It refers to the corresponding activities of production factors such as materials, equipment and personnel in the production site, laying a good foundation for the development of other management activities. It is the quality of Japanese products after World War II. Parallel sales of a magic weapon all over the world.
SEIRI: Differentiate the items to be used and not used, and resolutely clear the scene, and only keep the use.
SEITON: Put the items to be used in a tidy position and manage the labels.
Cleaning (SEISO): Clean up the stained parts of production factors such as equipment and environment in the field and keep them clean.
Cleaning (SEIKETSU): It is also called "3S" activity to maintain the situation of finishing, rectifying and cleaning.
SHITSUKE: Everyone must abide by the company's rules and regulations and develop good work habits.
SAFETY: Work according to the operating procedures to avoid accidents.
6S :
Only if the finishing is not rectified, the items are hard to find;
Only after the rectification has not been sorted out, it is impossible to ;
Finishing and rectifying without cleaning, the use of items is not reliable;
How to guarantee the effect of 3S? Clean up and offer a trick;
Standard work practice literacy, safety production is the most important;
The accumulation of labor has been improved day by day, and the company has a high level of management.
2. TPM and the whole staff independently improve the
T:Total (full participation)
P:Productive ( )
M:Maintenance
TPM (Total Productive Maintenance) refers to the company's participation in all departments including production, development, design, sales and management, from the top management to the front-line staff to participate in and carry out repeated small team activities, in pursuit of production limits. We will build a system that can prevent all waste, and challenge high-efficiency enterprises with zero failure, zero waste, and zero failure, as well as dynamic enterprises that improve their activities independently by departments and teams. Expected results:
Tangible effects: improving quality, reducing costs, shortening production and management cycles, reducing inventory, improving labor productivity, equipment efficiency; reducing work waste, reducing market complaints, reducing various types of wear and tear, eliminating safety hazards, and improving the number of proposals .
Intangible effect: enhance employees' awareness of improvement; improve their skill level; cultivate a positive corporate culture.
VII. Quality Management and TQM
Understanding the father of quality management - Dai Ming:
Deming's main idea - management fourteen points:
Improve products and services for a sustainable purpose;
Adopt new ideas;
Stop relying on inspection to improve quality;
Abolish the system of bidding at the lowest price;
Continuously improve production and service systems to improve quality and productivity; establish on-the-job training systems;
Establish a leadership system;
Eliminate fear so that everyone can work effectively for the company;
Eliminate slogans, instructions and goals that require employees to achieve zero defects and high productivity levels;
Breaking the barrier between departments and departments;
Abolish the standard of work at the job site and replace it with the leader;
Exclude barriers that do not allow workers to be proud of technology;
Establish a dynamic education and self-improvement mechanism;
Let everyone in the company commit to transformation.
Eight, quality management and zero defect management
Zero defect management is a quality concept and management method pioneered by American quality management master Crosby. The premise is: the performance of the dual work attitude existing at the work site, that is, people are willing to accept imperfect conditions in some areas, while in other areas people expect zero defects. The condition for this dual attitude to develop is because of people, and people must make mistakes. However, zero-defects indicate that if people are committed to detail and avoid mistakes, they will continue to approach the goal of zero defects.
1. Zero-defect
The first time you do the right thing, you have to spend half of the operating costs in the enterprise at the cost of doing the wrong thing. The cost of doing the wrong thing is about 25% of the sales revenue, but the company thinks it is natural. The first time you do the right thing, you can avoid this cost. Quality is in line with requirements, and quality makes profits.
Establish a prevention system:
The traditional concept focuses on the inspection and after-sales remedy after the completion of the product;
The idea of ​​zero defect management starts from the value level and spiritual field of people. By changing people's attitudes and habits, it changes the way people do things, thus improving product quality.
2. The basic principle of zero defect
The basic principle of zero defect management is the guidelines for companies to improve quality to achieve zero product defects. The core of quality management is prevention, and all work standards are zero defects.
The prevention of zero defects focuses on preventing unintentional errors, and has the following characteristics:
Usually caused by poor work;
In the event of unintentional errors, it is difficult to find reasons to explain or justify with everyday experience.
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